MCC encourages an open and frank atmosphere in which any problem, complaint, suggestion, or question receives a timely response from MCC supervisors and management.

MCC tries hard to ensure fair and honest treatment of all employees. We expect supervisors, managers, and employees to treat each other with mutual respect. We encourage employees to give positive and constructive criticism to each other.

If you disagree with MCC rules of conduct, policies, or practices, you can state your concerns through the problem resolution procedure described in this policy. You will not be penalized, formally or informally, for making a complaint as long as you do it in a reasonable, business-like manner. You will also not be penalized for using this problem resolution procedure.

If a situation occurs when you believe that a condition of employment or a decision that affects you is not fair, you are encouraged to use the following problem resolution steps. You may stop the procedure at any step.

1. You present the problem to your supervisor after the incident occurs. If your supervisor is unavailable or you believe it would be inappropriate to discuss it with your supervisor, you may present the problem to your Program Director.
2. Your supervisor responds to the problem during discussion or after consulting with appropriate management, when necessary. Your supervisor documents the discussion.
3. You present the problem to the Program Director if the problem is not resolved.
4. The Program Director counsels and advises you, helps you to put the problem in writing, visits with your managers, if necessary, and directs you to the Executive Director for a review of the problem.
5. You present the problem to the Executive Director in writing.
6. The Executive Director reviews and considers the problem. The Executive Director informs you of the decision and forwards a copy of the written response to the Program Director for your file. The Executive Director has full authority to make any adjustment that is determined to be appropriate to resolve the problem.

Not every problem can be resolved to everyone's total satisfaction. However, we believe that honest discussion and listening to each other will build confidence between employees and management and help make MCC a better place to work.